Refund & Cancellation Policy

You can cancel an automatically-renewing subscription at any time from the billing portal, or by emailing support@superlurk.com. Cancellation stops the next renewal and takes effect at the end of the current paid period — you keep access and any remaining plan credits until then, and you are not charged again afterward.

Cancelling stops future charges; on its own it is not a refund of the period you are already in. One-time credit top-up packs are charged once and don't renew, so there is nothing to cancel.

Payments are processed by our third-party payment provider, which acts as our Merchant of Record and the seller of record for all purchases. It collects payment, remits applicable taxes, and processes refunds on our instruction. By purchasing you also agree to that provider's buyer terms, which are presented to you at checkout.

Superlurk credits are digital goods that are consumed the moment a search runs. Because of that, we generally do not refund credits that have already been used, or the unused portion of a billing period after it has started — except where the law requires it (see Section 3) or where we choose to make an exception, for example for a duplicate or clearly accidental charge, or a billing error or extended service failure on our side.

Where a refund is approved, it is issued by our payment provider to your original payment method. Processing times depend on your bank or card issuer.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a purchase. However, by starting to use a paid plan or credits during that window — for example by running a search that spends credits — you expressly ask us to begin immediately and acknowledge that you lose the right of withdrawal once the service has been fully performed; for partial use, you remain liable for the value of what you have already used. This mirrors Section 5 of our Terms.

To exercise the right of withdrawal where it still applies, email support@superlurk.com with your account email and order details before using the service. Nothing in this policy limits any non-waivable statutory consumer rights you have under the law of your home country.

For a refund request, a duplicate or unexpected charge, or any billing problem, email support@superlurk.com (or legal@superlurk.comfor escalations) with your account email, the approximate date and amount of the charge, and a short description. We'll review it and, where a refund is due, instruct our payment provider to process it.